By David Tollen
This post was first published by Tech Contracts Academy. View here.
Many software-as-a-service (SaaS) contracts grant a “license” to use the vendor’s software. That’s a mistake. Licenses are for on-premise software. SaaS is a service, as the name implies, and it doesn’t need a license. And if you’re the vendor, a license can hurt you.
SaaS Customers Don’t Copy Software
The confusion stems from the role of “software” in software-as-a-service. You can cut through that confusion by asking what the customer will do with the software. If the customer puts a copy on a computer — if it’s on-premise software — the contract needs a license. Copyright law gives the software’s owner a monopoly over the right to copy it, so the customer needs a copyright license to make that copy. (It doesn’t matter whether the customer owns the computer receiving the copy or uses one provided by its data center vendor.)
In a SaaS deal, on the other hand, the customer does not put software on a computer or copy it at all. The software sits on the vendor’s computers, and the customer just accesses it. With no copies, copyright plays no role in the promise of services, so the customer doesn’t need a copyright license. Rather, it needs a simple permission: “During the term of this Agreement, Customer may access and use the System.” (For more sample language, see The Tech Contracts Handbook Chap. I.E.1, as well as the examples in our clauses archive.)
In other words, the customer gets a service in a SaaS deal, not software. The vendor just uses software to provide the service. I often call the transaction a “subscription” — just to give it a handy name — instead of a “license.”
Trouble for SaaS Vendors
Some pundits would argue that a “license to use” SaaS just means permission to use it and does not grant a copyright license. But why take the risk, since a SaaS “license” could hurt the vendor in at least three ways?
Right to a Copy: In a dispute, a customer with a “license” could demand a copy of the software running the SaaS. Maybe an ex-customer claims wrongful termination of its SaaS contract, for instance, and argues that it now needs to run a copy of the vendor’s software to manage its business and minimize its losses. A license, with its implied right to copy, could support that argument.
Patent License: Lawyers use “license” to grant patent rights too. So in a dispute, a customer could argue that its license gives it rights under the vendor’s patents — rights to build and sell its own software similar to the SaaS system.
Bankruptcy: Intellectual property licenses generally continue even after the vendor files bankruptcy. So if the vendor goes through reorganization, customers with a “license” could argue that they keep their rights to the SaaS. Promises to provide services, on the other hand, generally do not survive bankruptcy.
Other Differences between SaaS Contracts and On-Premise Licenses
If you’re granting licenses for SaaS, you may be confused about its other key differences from on-premise software. For instance, SaaS contracts don’t need maintenance clauses, which call on the vendor to fix the customer’s copy of the software. Rather, SaaS contracts need service level agreements (SLA’s), which recognize that the vendor hosts the software and calls on it to keep the system running. SaaS contracts also don’t need updates and upgrades clauses. Again, the vendor hosts the software, so it provides any revisions as a matter of course.
SaaS contracts also call for much more focus on data management and security than on-premise software contracts. The customer’s data sits on the vendor’s computers, rather than on the customer’s, as with on-premise software. (For more on data clauses, see The Tech Contracts Handbook, Chap. II.H, as well as the sample terms in II-H of our clauses archive.)
Of course, your deal may involve both SaaS and on-premise software. A SaaS vendor may provide its main offering online but also provide an application for customers’ computers — something that helps those machines talk to the online service. Don’t let that confuse you. What you need there is a software license covering that one installed app, wrapped in the larger SaaS subscription contract. The license addresses the installed app only, not the SaaS system on the vendor’s computers.