Question 1

What AI technology does ReviewPro use?

Accepted Answer

ReviewPro uses a combination of artificial intelligence techniques to deliver precise, reliable results: Sifters. Sifters are contract-specific algorithms that use Machine Learning (ML) and Natural Language Processing (NLP) to identify and flag critical issues or missing terms in your contracts. Each Sifter is trained on thousands of real-world contracts, released to clients when it achieves 95+% accuracy, and continuously improved with expert feedback. Generative AI. Generative AI automatically applies precise redlines that align exactly with your company's established positions. We tightly control and constrain the AI, so that it operates like an attorney under strict supervision. We measure AI quality using thoroughness, accuracy, and edit fluencyâ€”consistently achieving a 95%+ accuracy rating. Together, these advanced AI technologies ensure ReviewPro delivers consistent, attorney-quality results, faster and more reliably than any other solution available.

Question 2

Who writes the out-of-the-box guidance for LegalSifter ReviewPro?

Accepted Answer

Our out-of-the-box guidance is written by experienced attorneys who specialize in specific contract types. Itâ€™s all overseen by Ken Adams, LegalSifterâ€™s Chief Content Officer and author of A Manual of Style for Contract Drafting. Examples of expert contributors include:

Healthcare guidance: Written by Dan Mulholland of Horty Springer, a top health law firm.
Software guidance: Created with help from David Tollen, author of The Tech Contracts Handbook.
Transportation guidance: Developed by Transaction Expeditors, part of Frost Brown Todd, a leader in truckload transportation law.

Question 3

Can I use my own playbooks?

Accepted Answer

Yes. You can customize LegalSifterâ€™s standard playbooks or build new ones based on your existing content. ReviewPro makes it easy to edit and manage playbooks, and our team also offers a managed service for organizations that want expert assistance.

Question 4

Do I have to use Microsoft Word to use ReviewPro?

Accepted Answer

Yes, the ReviewPro functionality is built specifically for the Microsoft Word application.

Question 5

Is there a way to use a PDF file in ReviewPro?

Accepted Answer

Yes. Microsoft Word can open and convert PDF files. Simply open the PDF in Word and save it as a .docx file. Once converted, the document can be sifted in ReviewPro.

Question 6

Do I have to review redlines one click at a time?

Accepted Answer

No. ReviewPro automatically redlines your document based on your playbook. You can then review all redlines at once and filter them by high, medium, or low importance to simplify final review and approval.

Question 7

Do I have to use auto-redlining or can I simply use the issue flagging capabilities?

Accepted Answer

If you do not want to have your contracts redlined we can turn that feature off and you can still use our standard issue flagging and guidance playbooks to review contracts.

Question 8

What type of security does ReviewPro have?

Accepted Answer

ReviewPro uses industry-standard security practices to ensure your data is protected. For detailed information, please contact our team.

Question 9

Can I integrate LegalSifter Control with my existing tools?

Accepted Answer

Yes. LegalSifter Control supports integrations using standard connectors and APIs. These integrations are scoped collaboratively with your technical team to ensure they meet your specific needs.

Question 10

Which e-signature platforms do you support?

Accepted Answer

LegalSifter Control integrates with DocuSign and Adobe Sign.

Question 11

How do I migrate my old contracts?

Accepted Answer

We offer a data migration service to help move your existing documents and metadata into LegalSifter Control.

Question 12

Can I export my documents and data from the platform?

Accepted Answer

Yes. You can export both your contracts and associated data at any time.

Question 13

Are you SOC 2 compliant?

Accepted Answer

Yes. LegalSifter meets SOC 2 compliance standards.

Question 14

How secure is the platform?

Accepted Answer

LegalSifter Control uses industry-standard security practices to ensure your data is protected. For detailed information, please contact our team.

Question 15

Does the software have configurable automated workflows?

Accepted Answer

No. LegalSifter Control is designed to be a simple, easy-to-use CLM solution without the complexity of configurable workflows. If you need automated, customizable workflows, we recommend exploring our Contract Logix platform.

Question 16

Can I use AI in the platform to extract data from my contracts?

Accepted Answer

No. LegalSifter Control does not currently use AI features. If you're looking for AI-powered contract data extraction, our Contract Logix CLM platform is a better fit.

Question 17

How long does it take to implement?

Accepted Answer

Most clients are fully onboarded to LegalSifter Control in 90 days or less.

Question 18

What is Combined Intelligence?

Accepted Answer

Combined Intelligence means pairing artificial intelligence with human expertise. At LegalSifter, we believe an algorithm plus a person is stronger than either alone. Thatâ€™s why all our products are built on a â€œhuman-in-the-loopâ€ approachâ€”designed to combine the speed of AI with the judgment of people. We know neither AI nor humans are perfect, so we build systems that leverage the strengths of both. Thatâ€™s Combined Intelligence.

Question 19

Is LegalSifter global?

Accepted Answer

Yes. LegalSifter has clients and partners headquartered in 17 countries around the world. Many of our clients have operations on multiple continents.

Question 20

What is a Sifter?

Accepted Answer

A Sifter is a piece of software trained to read text and look for a specific concept. It reads novel language, learns from experience, and improves over time. Our Sifters use machine learning (ML) and natural language processing (NLP), types of AI, along with a number of other advanced search techniques.

Question 21

Does your AI use Machine Learning (ML)?

Accepted Answer

Yes. We use advanced machine learning to keep our Sifters improving.

Question 22

How accurate are your Sifters?

Accepted Answer

On average, our F1 accuracy score is 95%, with our latest Sifters at 97% or higher. These F1 scores materially outpace human performance. That doesn't mean that the Sifters are "smarter" than people, but it does mean that a collection of Sifters is more likely to accurately classify and analyze contract concepts than a human.

Question 23

Do Sifters get smarter over time?

Accepted Answer

Yes. Sifters are consistently improved with the help of Sifter Trainer reports and focused research and development efforts from our Data Science and Content Development teams. When we started in 2013, our Sifters were performing at F1 levels around 90%. Now they exceed 97%. We will continue to improve the performance of our Sifters as our user base grows and our technology advances.

Question 24

Do Sifters make mistakes?

Accepted Answer

Yes. Just like people, our Sifters make errors. Clients and team members reportSifter errors through our Sifter Trainer, a feature of both LegalSifter ReviewPro and LegalSifter Organize. Once our Content Development team confirms the accuracy of the report, we will retrain the Sifter that made the error within 5-10 business days and release the improved Sifter back into production.

Question 25

Does your AI use Natural Language Processing (NLP)?

Accepted Answer

Yes. We use advanced NLP in our Sifters. The technology, among other things, allows our Sifters to read and understand novel language that they have never seen before. The ability of Sifters to read and understand novel language is critical in contracts, as most agreements have unique phrasing.

Question 26

What is the Sifter Library?

Accepted Answer

The Sifter Library includes a description of the Sifters that are available to our clients today. The Sifter Library is updated weekly.

Question 27

What is the Sifter Trainer?

Accepted Answer

Our Sifters continuously improve with crowdsourced feedback from our clients, partners, and team members. Sifter Trainer is a feature of LegalSifter Review for users to report Sifter errors. Once our Content Development team confirms the accuracy of a Sifter Trainer report, we will retrain the Sifter that made the error within 5-10 business days and release the improved Sifter back into production.Â

Question 28

I have a lot of security and privacy questions ... how do I get them answered?

Accepted Answer

LegalSifter has partnered with BBB and Amazon Web Services to ensure both cloud security and privacy. You can learn more as follows: 1) Please see the following pages, for more information. Cloud Security Privacy Statement California Consumer Privacy Act Notice for California Residents Amazon Web Services Cloud Security 2) Please submit your organization's cybersecurity and privacy questionnaire to help@legalsifter.com or your LegalSifter Growth contact. We will complete it and return it to you.

Question 29

Does LegalSifter use my contract data?

Accepted Answer

Only with your permission. We use client and partner contracts to improve the quality of our Sifters for everyone as part of our Sifter Improvement Program. With more clients, partners, and contracts, we make our Sifters more accurate, faster. Essentially, we chop contracts up into little piecesâ€”words, phrases and sentencesâ€”and feed them to our algorithms. If you consent, we will use your contracts for Sifter research and development. Under no circumstances will your contracts be disclosed or identifiable to any third party, other than subcontractors involved in Sifter research and development. Without your consent, we will not use your contracts, other than as needed to provide technical support on your account.

Question 30

Is data encrypted at rest and in transit?

Accepted Answer

Yes. LegalSifter encrypts data at rest and in transit. Data that is encrypted at rest includes the underlying storage for database instances and its automated backups. Data at rest, which includes Read Replicas, and snapshots, as well as S3 storage buckets, and application server storage, are encrypted using the industry-standard AES-256 encryption algorithm, with keys managed by AWS Key Management Service. For data in transit, LegalSifter utilizes TLS 1.2. Communications between back-end infrastructure travel exclusively within a network where connections are whitelisted as needed.

Question 31

Do you offer Single Sign-On (SSO)?

Accepted Answer

Yes. Clients may enroll their organizations in Single Sign-On (SSO). You are a good candidate for SSO if you are already using an identity management system. We support a wide variety of identity providers. We support the following: Active Directory Federation Services (ADFS) Active Directory / LDAPSAML Google Workspace Microsoft Azure AD OKTA Open ID Connect PingFederate SAML / SAML 2.0 Others upon request.

Question 32

Do you offer Multi-Factor authentication (MFA)?

Accepted Answer

Yes. LegalSifter supports Multi-Factor Authentication (MFA) for all organizations and users. MFA requires knowledge of your password and possession of your cell phone. Passwords must have a minimum of 15 characters, with complexity requirements enforced. Users must select a unique password up to 12 times before they may reuse an old password. Users set their own initial password before logging on for the first time. Accounts are locked after 5 consecutive failed login attempts. User accounts timeout after 30 minutes of inactivity.

Question 33

Do your products include free product updates?

Accepted Answer

Yes. All of our subscriptions include free updates for our clients. Because our software is delivered as a service in the cloud, clients receive these updates automatically. We release updates weekly. Clients can expect new and improved Sifters, playbooks, and ongoing software enhancements from LegalSifter.

Question 34

Do you offer free training for your products?

Accepted Answer

Yes. All of our products include free training, offered in live online sessions or through self-paced videos, tutorials, and documentation available in our 24x7x365 Online Help Center, accessible through our software.

Question 35

Do you offer technical support for your products?

Accepted Answer

Yes. LegalSifter offers unlimited free technical support from Client Support five (5) days a week from 8 a.m. to 8 p.m., Monday through Friday, Eastern Time, not including the following USA holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Clients and partners may reach us via chat on www.legalsifter.com, chat within LegalSifter Review, email at help@legalsifter.com, or phone at +1 724-221-7438 (SIFT). LegalSifter offers emergency support on weekends and off-hours. Clients and partners may access at any time self-paced videos and documentation available in our Online Help Center.

Question 36

How do you handle enhancement requests?

Accepted Answer

Clients and partners may submit enhancement requests through help@legalsifter.com or directly to their assigned Growth team member. Clients and partners may also request new Sifters specifically with our Sifter Ideas form.

Question 37

What types of contracts do your playbooks cover?

Accepted Answer

Our standard library includes structured playbooks for many of the most common contract types, including NDAs, MSAs, SaaS agreements, and more.

Question 38

Can I customize a playbook to match my companyâ€™s policies?

Accepted Answer

Yes. You can easily customize our standard playbooks on your own, or work with our lawyer-led services team to tailor negotiation positions and fallback options to match your organizationâ€™s risk tolerance and business needs.

Question 39

How does the AI work with the playbooks?

Accepted Answer

Our Sifters, or contract-specific algorithms, flag missing or risky terms included in the playbook with 95%+ accuracy. Generative AI then applies precise redlines based on your playbook, automatically adjusting language to match your negotiation positions.

Question 40

Can I start with a standard playbook and customize later?

Accepted Answer

Absolutely. Our standard playbooks are ready to use out of the box and can be customized at any time.

Question 41

How are updates or changes to playbooks managed?

Accepted Answer

Playbooks can be updated in collaboration with our services team, or managed internally if you prefer. Their structured design makes updates simple and scalable.

Question 42

How fast can you return a redlined contract?

Accepted Answer

Turnaround times vary by contract type and volume, but we offer expedited options for urgent needs.

Question 43

Do you only work with specific industries?

Accepted Answer

We work across a wide range of industries and tailor our feedback to your business and contract type. Contact us if you would like to know more about the industries and agreement types we support.

Question 44

Can you work with our internal legal or procurement team?

Accepted Answer

Absolutely. We often partner with in-house teams to handle overflow or support time-sensitive reviews.

Question 45

Are your redlines performed by licensed attorneys?

Accepted Answer

Yes. All reviews and redlines are performed or overseen by experienced, licensed attorneys.

Question 46

Do I need to have general counsel to use your redlining services?

Accepted Answer

Yes, LegalSifter does not establish attorney/client relationships therefore you will need to have supervising counsel to utilize our redlining services. If you donâ€™t currently have counsel, we can connect you with our law firm, LegalSifter Law, LLC.

Question 47

Who is the ideal LegalSifter Organize client?

Accepted Answer

Organizations that care about clean, accurate contract data to run efficiently, manage risk, and make better decisions.

Question 48

How can you offer a 99% data quality guarantee?

Accepted Answer

We combine advanced artificial intelligence with human expertise to review and validate the data extracted from your contracts.

Question 49

What is a field in LegalSifter Organize?

Accepted Answer

A Field is is a type of data, such as an address, termination of convenience (yes/silent), contract title, counterparty name, etc.Â

Question 50

What fields of data do clients typically want sifted from their documents?

Accepted Answer

Clients typically ask for four types of data from their documents:

Standard Fields ("Name, rank, and serial number") Almost every client wants key details like party names, contract dates, renewal terms, and whether the contract is fully executed.
 Legal Terms Many want to understand legal clauses such as force majeure (including epidemics), supplier indemnity, assignment rights, and liability limits.
Business-Specific Details Clients often look for info unique to their businessâ€”like product versions, pricing, or delivery obligations tied to specific offerings.
Exploding Fields Some contracts include large, complex tables that vary in size. These "exploding fields" can range from 4 data points to 400, making them unpredictable to extract.

Question 51

How do I migrate my old contracts?

Accepted Answer

Securely transfer your contracts to us, and weâ€™ll work with you to define the key data fields to extract. Weâ€™ll deliver your contract data in a Sifting File for your review and approval. Once approved, our team will migrate all documents and data into your contract repository.

Question 52

Do I need a repository or CLM to store the extracted data?

Accepted Answer

Yes. We will extract your data and put it into our CLM, LegalSifter Control.

Question 53

Can you extract data from contracts written in languages other than English?

Accepted Answer

Not yet. Our AI currently supports English only.

Question 54

What types of documents can your system read?

Accepted Answer

Our system can extract data from PDFs, Word documents, and most image files. It currently does not support data extraction from Excel files, PowerPoint presentations, or email messages.

Question 55

What happens if a file contains multiple legal documents?

Accepted Answer

In those cases, our team will separate the documents so that each file contains only one legal agreement. Once thatâ€™s done, we can extract the data.

Question 56

What is Contract Operations as a Service (COaaS)?

Accepted Answer

COaaS is a full-service contract management solution where LegalSifter provides the people, processes, and expertise needed to keep your CLM running smoothly so your team doesnâ€™t have to manage it alone.

Question 57

How does LegalSifter differ from other CLM service providers?

Accepted Answer

Unlike other CLM providers, we go beyond software. We act as an extension of your team, offering hands-on support, expert guidance, and continuous optimization.

Question 58

What if my team already has a CLM administrator?

Accepted Answer

We complement your existing team, handling tasks like workflow design, user management, and reporting so they can focus on higher-value strategic work instead of system maintenance.

Question 59

How long does it take to implement or optimize a CLM system with LegalSifter?

Accepted Answer

Timelines vary based on complexity, but our structured onboarding and industry expertise ensure an efficient implementation with minimal disruption.

Question 60

How do I get started with LegalSifterâ€™s Contract Operations services?

Accepted Answer

If youâ€™re a LegalSifter Control or Contract Logix client, contact us to schedule a consultation and see how we can streamline your CLM operations.

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