Got a Question? We’ve got an answer.
Explore our FAQs to find answers to common questions about our practical and powerful contract management solutions.
What is Combined Intelligence?
Combined Intelligence = artificial + human intelligence. We believe that an algorithm plus a person is stronger than either by itself, so we have designed all of our products based upon a "human-in-the-loop" principle. We do not trust the robots to get it right all the time; they make mistakes. (So do the humans, by the way.) We purposefully build our products to incorporate people, accepting that even with the cutting-edge AI used by our products, we will not be able to eliminate humans from the work that we focus on in our business. Thus, we named this concept Combined Intelligence.
Do your products include free updates?
Yes. All of our subscriptions include free updates for our clients. Because our software is delivered as a service in the cloud, clients receive these updates automatically. We release updates weekly. Clients and partners can expect new and improved Sifters, new and improved playbooks in LegalSifter Review, and ongoing software enhancements for LegalSifter Review and LegalSifter Organize in our weekly releases.
Do you offer unlimited free training for your products?
Do you offer unlimited free technical support for your products?
Yes. LegalSifter offers unlimited free technical support from Client Support five (5) days a week from 8 a.m. to 8 p.m., Monday through Friday, Eastern Time, not including the following USA holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Clients and partners may reach us via chat on www.legalsifter.com, chat within LegalSifter Review, email at help@legalsifter.com, or phone at +1 724-221-7438 (SIFT). LegalSifter offers emergency support on weekends and off-hours. Clients and partners may access at any time self-paced videos and documentation available in our Online Help Center.
How do you handle enhancement requests?
Clients and partners may submit enhancement requests through help@legalsifter.com or directly to their assigned Growth team member. Clients and partners may also request new Sifters specifically with our Sifter Ideas form.
Who are LegalSifter's Combined Intelligence Partners?
LegalSifter partners with six types of organizations through our Combined Intelligence Partner Program: 1) Contract Lifecycle Management (CLM) software providers. 2) Non-CLM software providers. 3) Law Firms and Alternative Legal Service Providers (ALSPs). 4) Consulting firms. 5) Insurance companies. 6) Other organizations that do not neatly fit into one of the 5 categories above (e.g., bar associations, etc.). In general, we are open to referral, reseller, and other commercial variations of partner relationships. We have built our products to complement and make money for our partners. Click here for a complete list of our partners. https://www.legalsifter.com/partners
