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Explore our FAQs to find answers to common questions about our practical and powerful contract management solutions.

What is Combined Intelligence?
Combined Intelligence = artificial + human intelligence. We believe that an algorithm plus a person is stronger than either by itself, so we have designed all of our products based upon a "human-in-the-loop" principle. We do not trust the robots to get it right all the time; they make mistakes. (So do the humans, by the way). We purposefully build our products to incorporate people, accepting that even with the cutting-edge AI used by our products, we will not be able to eliminate humans from the work that we focus on in our business. Thus, we named this concept Combined Intelligence.
Is LegalSifter global?
Yes. LegalSifter has clients and partners headquartered in 17 countries around the world. Many of our clients have operations on multiple continents.
Do your products include free updates?
Yes. All of our subscriptions include free updates for our clients. Because our software is delivered as a service in the cloud, clients receive these updates automatically. We release updates weekly. Clients and partners can expect new and improved Sifters, new and improved playbooks in LegalSifter Review, and ongoing software enhancements for LegalSifter Review and LegalSifter Organize in our weekly releases.
Do you offer unlimited free training for your products?
Yes. All of our products include unlimited free training, offered in live online sessions or through self-paced videos, tutorials,  and documentation available in our 24x7x365 Online Help Center, accessible through our software.
Do you offer unlimited free technical support for your products?
Yes. LegalSifter offers unlimited free technical support from Client Support five (5) days a week from 8 a.m. to 8 p.m., Monday through Friday, Eastern Time, not including the following USA holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Clients and partners may reach us via chat on www.legalsifter.com, chat within LegalSifter Review, email at help@legalsifter.com, or phone at +1 724-221-7438 (SIFT). LegalSifter offers emergency support on weekends and off-hours. Clients and partners may access at any time self-paced videos and documentation available in our Online Help Center.
How do you handle enhancement requests?
Clients and partners may submit enhancement requests through help@legalsifter.com or directly to their assigned Growth team member. Clients and partners may also request new Sifters specifically with our Sifter Ideas form.
What is a Sifter?
A Sifter is a piece of software trained to read text and look for a specific concept. It reads novel language, learns from experience, and improves over time. Our Sifters use machine learning and natural language processing, types of AI, along with a number of other advanced search techniques.
Does your AI use Machine Learning (ML)?
Yes. We use advanced machine learning to keep our Sifters improving.
How accurate are your Sifters?
On average, our Sifters F1 accuracy score is 95%, with our latest Sifters at 97% or higher. We use Precision, Recall, and F1 to measure the performance of our Sifters. For an in-depth look at these metrics and surrounding concepts, read this nice blog entitled, "4 things you need to know about AI: accuracy, precision, recall and F1 scores," from Lawtomated. A Sifter must hit a minimum precision score of 90%, a minimum recall score of 95%, and a minimum F1 of 93% to be published within our products. The average F1 for all of our Sifters is just above 95% and rising (Sifters improve over time). The Sifters coming out of our Sifter Factory in the last year are starting at 97%+. These F1 scores materially outpace human performance. That doesn't mean that the Sifters are "smarter" then people, but it does mean that a collection of Sifters is more likely to accurately classify and analyze contract concepts then a human.
What if you don't have a Sifter for a concept that I need?
Clients and partners may suggest Sifters for our Sifter Library through our Sifter Ideas form or sponsor a Sifter through the Sifter Sponsorship program. We consistently work to accommodate our client and partner requests with new Sifters that meet their needs.
Do Sifters get smarter over time?
Yes. Sifters are consistently improved with the help of Sifter Trainer reports and focused research and development efforts from our Data Science and Content Development teams. When we started in 2013, our Sifters were performing at F1 levels around 90%. Now they exceed 97%. We will continue to improve the performance of our Sifters as our user base grows and our technology advances.
Do Sifters make mistakes?
Yes. Just like people, our Sifters make errors. Clients and team members report Sifter errors through our Sifter Trainer, a feature of both LegalSifter Review and LegalSifter Organize. Once our Content Development team confirms the accuracy of the report, we will retrain the Sifter that made the error within 5-10 business days and release the improved Sifter back into production.
Who are LegalSifter's Combined Intelligence Partners?
LegalSifter partners with six types of organizations through our Combined Intelligence Partner Program: 1) Contract Lifecycle Management (CLM) software providers. 2) Non-CLM software providers. 3) Law Firms and Alternative Legal Service Providers (ALSPs). 4) Consulting firms. 5) Insurance companies. 6) Other organizations that do not neatly fit into one of the 5 categories above (e.g., bar associations, etc.). In general, we are open to referral, reseller, and other commercial variations of partner relationships. We have built our products to complement and make money for our partners. Click here for a complete list of our partners. https://www.legalsifter.com/partners
I have a lot of security and privacy questions ... how do I get them answered?
LegalSifter has partnered with VeraSafe and Amazon Web Services to ensure both cloud security and privacy. You can learn more as follows: 1) Please see the following pages, for more information. Cloud Security Privacy Statement California Consumer Privacy Act (CCPA) Notice for California Residents Amazon Web Services Cloud Security 2) Please submit your organization's cybersecurity and privacy questionnaire to help@legalsifter.com or your LegalSifter Growth contact. We will complete it and return it to you.
Does LegalSifter use my contract data?
Only with your permission. We use client and partner contracts to improve the quality of our Sifters for everyone as part of our Sifter Improvement Program. With more clients, partners, and contracts, we make our Sifters more accurate, faster. Essentially, we chop contracts up into little pieces—words, phrases and sentences—and feed them to our algorithms. If you consent, we will use your contracts for Sifter research and development. Under no circumstances will your contracts be disclosed or identifiable to any third party, other than subcontractors involved in Sifter research and development. Without your consent, we will not use your contracts, other than as needed to provide technical support on your account.
Is data encrypted at rest and in transit?
Yes. LegalSifter encrypts data at rest and in transit. Data that is encrypted at rest includes the underlying storage for database instances and its automated backups. Data at rest, which includes Read Replicas, and snapshots, as well as S3 storage buckets, and application server storage, are encrypted using the industry-standard AES-256 encryption algorithm, with keys managed by AWS Key Management Service. For data in transit, LegalSifter utilizes TLS 1.2. LegalSifter received an A+ grade from Qualys’ SSL Labs analyzer. Communications between back-end infrastructure travel exclusively within a private network where connections are whitelisted as needed.
Do you offer Single Sign-On (SSO)?
Yes. At no additional cost, clients may enroll their organizations in Single Sign-On (SSO). You are a good candidate for SSO if you are already using an identity management system. We support a wide variety of identity providers. We support the following: Active Directory Federation Services (ADFS) Active Directory / LDAPSAML Google Workspace Microsoft Azure AD OKTA Open ID Connect PingFederate SAML / SAML 2.0 Others upon request.
Do you offer Multi-Factor authentication (MFA)?
Yes. LegalSifter supports Multi-Factor Authentication (MFA) for all organizations and users. MFA requires knowledge of your password and possession of your cell phone. Passwords must have a minimum of 15 characters, with complexity requirements enforced. Users must select a unique password up to 12 times before they may reuse an old password. Users set their own initial password before logging on for the first time. Accounts are locked after 5 consecutive failed login attempts. User accounts timeout after 30 minutes of inactivity.
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